| First of all, if you haven't done so already, back up her work (pen drive, CD, email, etc) so that if something goes really wrong, all is not lost.
Most computers come with a CD of diagnostics (or they are preloaded onto the computer). Do a google search about how to access and run these diagnostics for her computer. Run all of the available tests, and make sure to note any error messages you receive. If nothing turns up on the first try, do it again immediately after you have another problem. Some components of the computer also have their own diagnostic software - you can go to dell and figure out her computer's configuration and then use google again to find and download those diagnostics (may have to find a way to transfer them to her computer if you can't get online with it). If you do get an error message, call Dell again, explain the problem and give them the error code. I've had great success with this method at getting Dell techs to listen to me (replaced 2 hard drives, 2 motherboards, and a screen hinge over the past 4 years)...
Hope something works out for you and you can get the problem resolved! |