| The Parent Portal is a really helpful feature - S1's school has one, and it's very well organized.
It's not merely an annoyance when the web site is poorly organized/out of date/badly managed. If you are restricted to conducting registration/financial/health decisions ONLY through the web site and these things are not accessible, it's a real problem.
I can usually find what I want on a site via the search function, but on this web site, relevant information just doesn't turn up. There IS a parent/family page, but no link to it from the university home page and no way to find it through the search function. You have to know the exact URL with all the attendant forward slashes and acronyms.
On the phone, it's clear that university employees are equally frustrated because of the amount of time they spend answering the same questions over and over. Makes me realize just how productivity-enhancing a well-organized web site can be.
I think the IT people will someday rule the planet and make the rest of us their slaves... |