Quote:
|
as an aside: i remember giving tours and having SO many parents acting rude and talking amongst themselves and pulling me off my A-game. sometimes the mere appearance of a disgruntled person is enough to make a tour guide feel as if they are not communicating with the crowd. i think people forget that tour guides are like any other performers and they require feedback to let them feel comfortable. and that their behavior (answering phones, talking, pestering, pushing) is something they have to deal with. life is always a push-pull.
|
let's not get too whiny there. You were hired to keep your cool and stick roughly to your script no matter how many stinky babies are in your tour group.
Some people aren't going to like the campus because it's urban and they don't like density and concrete, but they'll invent all kinds of reasons to try and objectively justify this. Some people won't like it because they don't like winter, or cold, and visited in the wrong part of the year. If you take that kind of thing personally, you're going to go through life being offended and fragile.