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Freshmen tend to be in "larger" introductory classes, while tour guides have access to the actual statistics, so while your friend may be in 25 person intro classes (or maybe intro psychology, one of 3 classes bigger than 50), the actual average of all classes is 18, according to the most recent materials. You'll get much smaller classes after your first year, so while they're probably not incorrect for their own (and friends') situation, the average over all classes is 18.
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