I guess that you shounld definitely contact with the uni service you're applying for and discuss the problem.
Good point, Alexa8355. I often observe from the "Ask the Dean" questions I receive that some students are terrified of contacting admission officers. So they send questions to me,
"The Dean," that should really go directly to the college itself.
Of course, there are always some students (or parents) who pester admission folks, and that isn't appropriate either. But, more commonly, the opposite is true. Applicants suffer in silence when a quick call to the admission office could put them out of their misery.