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I am wondering if any of you guys know how the fin aid office basically works. I keep arguing with them on an issue regarding extra scholarship for the medical insurance. I will post more details if anyone is interested, but I would appreciate if anyone has any tips on what I might do.
Basically, spanning 3 long emails now, I have presented several what I believe are strong, clear and factual arguments saying that I should be eligible for about ~2400$/year extra money. After each email I have only received either simple "nop, not possible" replies, without even saying whether I am wrong or not, or even completely false statements about their policies on general situations. I know of clear cases which prove that their reasoning is not correct.
So my question is, besides harassing them with even more emails, which so far I have kept very decent, is there anything else I could do? I know it is entirely up to them to decide whatever they want, but am I wrong to assume that they should follow some basic guidelines, or even common sense? If they cannot disprove what I am saying, is there no way to make them also accept what I am saying?
I mean, what does one do when ignored by their office, despite presenting clear arguments, based on their own policies? Or at least arguments which they completely refuse to discuss or acknowledge?