ahhhhhhhhhh

okay. so I have purchase a new Macbook Pro. I also purchase the applecare. I was wondering what exactly does applecare protect. If i drop my computer(which i haven't) will they pay for it. If some hardware broke, will they pay for it?

Chinaski

I'm almost 100% it doesn't cover damage caused by you. It extends your warranty and tech support. It covered my iPod when the battery went awry, but when my friend dropped his iPhone they wouldn't replace it.

It's good to have, but I noticed it's one of those things that if you don't get it, you need it and if you do get it, you never seem to use it.

I've read posts from people saying they put their Apple products under their homeowners insurance in case of damage or theft.

bigp9998

It doesn't cover any accidental damage (i.e. drops/spills/cracks/w.e./) at all. It's only the actual part failure of the computer. On a Macbook Pro I definitely think its worth 250 (?) on an 1800 dollar computer because if the logic board goes, which can happen fairly often, your out about a grand.

With a typical Windows computer, on the other hand, places like best buy charge 250 for the same coverage on a 600 dollar computer, in which case it's not worth it.

Coopjust

Apple doesn't cover accidental damage with Applecare.

Dell does if you add CompleteCare (about $100, matches the length of your warranty) to your warranty. A friend of mine dropped his laptop, and the replacement cost of the LCD alone made it worth it.

Cards4Life

Maybe it was just that the guys at my local Apple store are really nice and laid back, but I bought the Applecare when I got my Macbook in summer 2006 and haven't paid for any repairs on it since, including:

roommate spilled beer on it
brother dropped it off the desk
wireless chip became dislodged and had to get it replaced
was in colorado and something went wrong, called my local store, was directed to a denver store, and they took care of everything.

no problems and no charges. a few months after i got the macbook, my bathroom flooded into our main room and my computer was in my bag on the floor and wouldn't function afterwards. took it into my local store and they gave me a brand new one on the spot and even did a file transfer.

ahhhhhhhhhh

wow...thats amazing CARDS

M&Ms

I believe that the stores have some leeway when it comes to charging you for repairs. I have found that if you are polite and respectful, you can get away with more (I once got an ipod replaced out of warranty). You can't count on it though, it depends on what kind of problem you have, who's working, etc.

braden

With us, they've been pretty lenient with what they repair. Some broken screens and whatnot have been replaced by Apple when they were clearly damage done by us. They're not terribly picky, most of the time.

Pearlinthemist

I was with a friend of mine when she went to an Apple store because she had dropped her laptop & cracked her LCD. I'm not sure if she had apple care or not but they told her that the cost to replace her LCD was greater than the cost of her buying a new laptop - and then they proceeded to try to sell her a new laptop! We were disgusted with them & left the store.
I'm glad from reading other people's responses that other apple stores are kinder.

dinostars

Keep in mind that they're technically not supposed to repair damage to abuse, AppleCare or not, so it's not really the rep's fault if they choose not to give you the repair.

Coopjust

Yeah, AppleCare doesn't HAVE to repair accidental damage/negligence. CompleteCare (Dell) does.

I also agree that Apple store quality varies- the one closest to me has nice, attentive staff who want to help. The next closest one is horrible, attempting to blame any problem (including defective internal parts) on the user. It varies...