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So, my HP notebook broke a few days ago (memory stick failure). I called HP on Monday about it, and there was a box fed-ex next-day aired on my doorstep the next morning. Sent it off and they said estimated 7-9 days to fix it and then ship it back, so I was supposed to have it back April 8th according to their website.
Fed-Ex dropped my computer off to me Monday morning, March 30th. Thats only 6-days for shipping, fixing the computer, and shipping it back. I was very impressed.
They actually called me back to see if my problem was fixed as well. Anyone else have any good customer support stories?