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It's just frustrating when you have a problem that the person on the other phone doesn't comprehend.
A while ago, my house was robbed, expired drivers licenses taken, and now criminals are having a hey day in my name. They buy blank checkstock (you can buy unprinted checks on eBay / Craigslist and use your laser printer to print checks), print up phony bank information with my name on it, and go around using them at various stores.
When the checks are returned, they are sent to the store's collection agency, who would much rather I simply paid the bad check than argue with them.
Usually they require a police report - I can't provide that because it's an active criminal investigation and the police department won't release it.
Some of them say they need to view that the stolen check was listed on the items stolen from my house. When I try to say that the check used wasn't stolen (it was a fake check printed in my name), you can tell I lose them.
And sometimes they tell me to go talk to the bank listed on the check. I don't have an account with the bank listed on the check, so I can't go "talk to them." I'm not a customer of that bank.
Oh well, they can take me to court if they want me to pay. I'll provide the information I have, and if they think it's not enough, too bad.
It does make me ask the question - why do stores take checks anymore.