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@faust_arp, when you say "at the right time at their specific date", does that mean the last DAY you can turn everything in?
They only give us only a deadline. So it could have been late when you turned your things in at the deadline date.
However, it is almost impossible to get in human contact with the FA office unless you actually visit them. Phone contact won't work, voice-mail won't work, e-mail = maybe.. try it.
But if you can prove that you turned in your documents before the deadline, then the FA office is at fault, and something should happen for you..but post this in the FA FORUMS, and you are bound to get the answers you need.
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