@ GradedPresence, do you really think that some random lady that is answering telephones knows your details and is going to be purposely rude on the phone to you because she has your file open and can see your grades? I mean, let's get real. Those people are paid to be nice when they answer phones.
And again they do not look over final transcripts and confirm details until after July 15th so there is no way this lady would have known, theoretically.
Not trying to be rude here, just realistic.