I chose Hotel Management as my major and it was the biggest mistake of my life. It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM.
Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so. The new owners will have their own management company, who will hire their own GM. The new GM will bring his own director of sales and perhaps a few other managers. This makes it difficult to get promoted and turnover VERY prevalent. When you get laid off you have to find work in another state.
Furthermore, your education is WORTHLESS. It would have been much more beneficial to work the four years instead of obtaining the four year degree. You obtain no skill from college.
Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile:
Pay is terrible for entry level employees and first line managers.
Working nights and 99% of weekends in my case. It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.
Get used to working 3-11PM one night and 7AM - 3PM the next day.
It is not uncommon to get called into work on your days off when people call off.
Forget about holidays off. In my year and a half working in the industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure. To be fair, I did get one Easter off.
Not having two consecutive days off was the norm for me.
Customers abuse you. Getting yelled at was anything but uncommon.
If customers don't like you, they can report their experience on travel sites. This didn't happen to me but it did to a couple of my coworkers.
Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.