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How helpful was your college when you called and asked questions?

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Replies to: How helpful was your college when you called and asked questions?

  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    PrimeMeridian, I obviously made you mad, so I apologize.

    I'm not mad. I'm just trying to help you navigate the process to get what you need.

  • j1998hj1998h Registered User Posts: 54 Junior Member
    I took it as you being mad. Sorry for the confusion. This is one of the reasons my mom calls them instead of me. I apparently get confused to easily :))
  • PizzagirlPizzagirl Registered User Posts: 40,488 Senior Member
    "Whenever my mom asks a question, she will sometimes get a smart-ass answer. These are questions that are very important. She said that she has received more smart-ass answers than not. I'm wondering if this is normal behavior in colleges. "

    If I worked in an office answering these calls, and a particular student's mother called daily or very frequently, I'd probably wind up giving a smart-ass answer too. You both need to understand that this falls under pestering.

    And no, I'm not "mad" (and neither was PrimeMeridien). But it seems like your mother is not understanding the appropriate dynamics. Save up and ask all your questions at once. But before you do, check your college's forum, check the website, see if there is a Facebook group for incoming freshmen, etc.

    Can you imagine how overloaded that office would be if every single student had a parent who called that frequently?
  • j1998hj1998h Registered User Posts: 54 Junior Member
    The school doesn't mind us calling everyday. They told us that (the nice ones at least). We always get a different person as well, so it's not like we are talking to the same person everytime.
  • lilenzlilenz Registered User Posts: 16 New Member
    edited July 2016
    WELL...I just wanted to find out when exactly I could apply to the college (because, of course, my college's website is messed up)....got a different person each time (all of which were rude) AS WELL as a different date each time! I eventually had to drive over to the school and ASK THEM IN PERSON....AND I STILL GOT A WRONG DATE!

    Long story short, I just kept refreshing their website every day and eventually I was able to apply on time...

    Unfortunately, I think most of the office people, regardless of the college, are rude and have no idea what they're doing.
  • NewBeginnings3NewBeginnings3 Registered User Posts: 437 Member
    I don't understand why the representatives at the school would give smart-ass answers or be mad when someone calls (albeit everyday) and asks questions. First of all, it's the job of those people to answer any and all questions. Second, college is a new experience for many parents and their children, so of course there are going to be many questions that need answers. The reps need to just suck it up and do their jobs.
  • bopperbopper Forum Champion CWRU Posts: 12,468 Forum Champion
    A lot of the info she is asking is on the college's website. For dorm rooms, you would have to look in the housing area on the site.

    Also, YOU should be calling!
  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    edited July 2016

    A parent calling everyday = helicopter hovering




  • j1998hj1998h Registered User Posts: 54 Junior Member
    edited July 2016
    I am the first person in my family who is going off to college. We are new to this whole thing.

    Bopper, what do you expect me to do if I don't understand what they are saying (regarding financial aid)? Does that make me stupid? Also, we always check the website beforehand. So, don't assume that we don't.

    Sorry if this reply sounds blunt, but at this point I just feel like people are teaming up against me. Again, I am sorry.
  • nitro11nitro11 Registered User Posts: 252 Junior Member
    I agree you call. Just like anything if you don't understand it, engage and learn it. My parents only get involve with me. So yes they will have several questions for me, but that's why I do my homework. I wouldn't want my parents taking care of my dorm, that is my home. Financial aid is like a job, it's money, you going to tell an employer I don't understand my job so my mom is going to do it.

    Turn the page and look for the best in people not the worst. Every action creates a reaction.
  • j1998hj1998h Registered User Posts: 54 Junior Member
    Nitro11, at least your reply was worded nicer than the others. It's too late to go back and be the one to call now as college is starting soon. If I would to have anymore questions, I would do the calling.

    Thanks for the positive answers. For the negative answers, I hope you are nicer in person.
  • FlyingCoffinFlyingCoffin Registered User Posts: 41 Junior Member
    University of Nebraska-Lincoln here. I have only called once, and that was to change my orientation date. But they were very helpful and understanding, and they changed it right away.
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