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How helpful was your college when you called and asked questions?

j1998hj1998h Registered User Posts: 54 Junior Member
My mom has called the college I'm going to be attending almost everyday. Each time we get a different person on the line. The college doesn't tell us anything (and I mean almost anything!) unless we call them. Whenever my mom asks a question, she will sometimes get a smart-ass answer. These are questions that are very important. She said that she has received more smart-ass answers than not. I'm wondering if this is normal behavior in colleges. We do get nice people on the line, but not very often. Did anyone else ever experience this?

P.S. I am keeping my college confidential.
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Replies to: How helpful was your college when you called and asked questions?

  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    She calls ALMOST EVERYDAY? Whst kind of questions does she ask?

  • j1998hj1998h Registered User Posts: 54 Junior Member
    She asks questions regarding the dorms (what is included in the room), about finanical aid, and other necessary things. I mean it when I say that unless you call, they don't tell you anything. None of the flyers contain any information about this. Some of the people that are on the other line agree that the college is not the best with giving information.
  • noname87noname87 Registered User Posts: 1,198 Senior Member
    I have had above average contact with our state flagship. I usually email any questions after thoroughly searching the school's web site. I can usually find the answers on the web site but not always. I am shocked at how generally responsive the school has been. If the person I ask doesn't know the answer, they will refer me to the right department. I have had maybe one slow/bad response.
  • j1998hj1998h Registered User Posts: 54 Junior Member
    Maybe it's just the college i'm attending. Thank you for the response.
  • tonymomtonymom Registered User Posts: 1,155 Senior Member
    @j1998h
    Try asking some of those questions in your college's forum here on CC. You'd be surprised how many questions can be answered by current and past students and parents. It really is helpful.
    FWIW have had nothing but pleasant and helpful when I call my kid's school.
  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    Calling a college nearly daily will probably be regarded by most colleges as either lazy (didn't check website first) or neurotic.


  • j1998hj1998h Registered User Posts: 54 Junior Member
    I'm afraid to ask a lot of questions on this site due to judgmental answers. I have received some already.

    The website doesn't have as much information as it should. We always search the website first.
  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    I guess most people in this thread are simply surprised, because having to call a college daily is atypical.

    Why not simply ask the questions here directly, rather than ask if other people get helpful responses from colleges when they call the college daily? Maybe people here can answer your questions.



  • j1998hj1998h Registered User Posts: 54 Junior Member
    Some of the responses on my other questions on this website seemed rude, so I try to ask questions that cannot receive rude answers.
  • PrimeMeridianPrimeMeridian Registered User Posts: 1,224 Senior Member
    The advice on this website, while frank, is FREE. Most people here sincerely try to be helpful. But they can only be as helpful as you are in precisely asking for what you need.

    If you prefer less frank advice, consider hiring a private college counselor. They will sugarcoat it for you.




    Do you really need to know if colleges are helpful in answering questions if you call them on a daily basis? Or do you really just want the answers to the questions you asked them?




  • 4kidsdad4kidsdad Registered User Posts: 4,602 Senior Member
    My mom has called the college I'm going to be attending almost everyday.
    My kids' schools would prefer my kids to call them, not me.
  • SouthFloridaMom9SouthFloridaMom9 Registered User Posts: 3,446 Senior Member
    University of Florida has been pleasantly helpful and responsive every time we have called (albeit not every day). So was University of Alabama.

    Both schools impressed me in that department given their size.

    It might help you and your mom to join the Facebook page for the school, and specifically your class if they have one. There are lots of knowledgeable parents on our family page, and we often answer each other's questions.
  • j1998hj1998h Registered User Posts: 54 Junior Member
    PrimeMeridian, I obviously made you mad, so I apologize.

    4kidsdad, it is easier for my mom to call based on the questions that we have. If there was a question that I could ask them, then I would. For example, I don't really understand the financial aid, so my mom asks those questions.
  • ClaremontMomClaremontMom Registered User Posts: 2,401 Senior Member
    I've found my kids' schools very helpful, and most of the time I've been able to get answers via email.

    I agree with SouthFloridaMom9 - try your school's facebook group if they have one. It's great for questions like "Does dorm X have a kitchen?" " Should we bring a fan?" "Where's the closest ATM? " or even "Has anyone else gotten their room assignment yet?". But of course if you have question regarding your FA award, you should call the FA office directly and ask.

  • PrincessJasPrincessJas Registered User Posts: 46 Junior Member
    I think it's nice that your mom is so involved and concerned about your college experience. But yeah, the customer service people are usually rude people who typically aren't passionate about their job. I feel as though questions asked through email get more thorough and polite responses Bc they come from people who directly work for those departments at the University as opposed to hired customer service / call center people.
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