Help, please. Naviance not submitting recommendation to common application, 1 ok, 2nd missing!
Our school is using Naviance for the first time. No one really knows how to do it. Student submitted EA application and only one recommendation is showing up on the common app. Other recommendation will not load to common application. College requires both recommendations. Everything else shows up, school report, transcripts, guidance counselor report but this one teacher recommendation will not move to common application.
Student and teacher of the missing recommendation both sat together and verified that it shows as complete and submitted on Naviance. Guidance Counselor doesn't know how to fix it. The one teacher recommendation that went through to the Common App has all the same boxes checked as the recommendation that isn't showing up. Counselor called Naviance but still can't figure out how to fix it and is probably not going to figure it out at this point. Teacher is really smart and he can't fix it. Of course, deadline for EA application is tomorrow.
Does anyone have any ideas for us to tell guidance counselor to try? Is there some secret button that we just can't find? What would be the best resolution for us at this point since no one can seem to fix the problem?
Kid worked darn hard on application and to hit a snag that's not her fault is maddening. I guess the college will just say her application is incomplete and move it to RD?
Thank you in advance if anyone can help us!