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We have changed the way we log in on College Confidential. Read more here.

Upcoming changes to the way we log in

CCadmin_SorinCCadmin_Sorin 2516 replies219 threads Community Manager
edited December 2019 in Community & Forum Issues
We are excited to announce some big changes coming in 2020 that we believe will provide you with greater access to information and resources to help you achieve your educational goals. To support these future enhancements, on Monday, Dec. 9, we will push an update to the way we log in on College Confidential. Instead of the username, we will now need to enter the email address associated with the account (of course, email address and the current password). Rest assured, email addresses will not be visible online. This information will not be accessible to third parties and will remain private, as it has in the past.

For those who do not remember the email address with which they registered, please go to your user profile page (to get there you can click on your username in the header) and see the info there (this info is only visible to you).

UPDATE AFTER RELEASE:

I was informed by the team that most of the issues are resolved by now so hopefully you can log in successfully.

Some comments:
1. Some users will need to reset the password in order to log in; if you don't have access to the email that's tied to your CC account, please reach out;

If you made it in without changing your password, you're good to go; there's no need to change it.

2. If you cannot log in just on mobile or a specific browser, you need to clear your cache and remove CC cookies.

Here are the steps one needs to do to clear cache and remove cookies on mobile:

1- go to your phone settings
2- get to the list of all apps installed on your phone
3- pick your browser
4- you should see an option to manage the storage for that app click on it
5- now you should see a couple of options: if you click on ‘Free up Space’ you will delete all cookies and other cached items on your phone from that app; if you click on ‘Manage’ to clear cache and cookies only for College Confidential

To clear cache and remove cookies on your browser do:

1. Click on History -> Show full history
2. Click on Clear browsing data
3. Select "Cookies and other site data" & "Cached images & files" and hit "Clear data"

Please send me an email to [email protected],com if you still encounter difficulties. We are aware this was a difficult transition so we THANK YOU for your understanding.
edited December 2019
356 replies
Post edited by CCadmin_Sorin on
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Replies to: Upcoming changes to the way we log in

  • jym626jym626 56231 replies2931 threads Senior Member
    I know you don’t support the app, but some of us still have it. What will be the way to log in there? Why the change?
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  • CCadmin_SorinCCadmin_Sorin 2516 replies219 threads Community Manager
    edited December 2019
    @jym626, the app won't be affected by this change as that's run through another system than the site.
    edited December 2019
    Post edited by CCadmin_Sorin on
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  • momzilla2Dmomzilla2D 678 replies16 threads Member
    What if you have 2 accounts on the same email address?
    I had an account a few years ago when searching for high schools for my kids. Set up a new account for the college search, to preserve privacy. (Old account would have revealed the high school.) How will it know which account I want to use?
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  • jym626jym626 56231 replies2931 threads Senior Member
    You aren't allowed to have 2 accounts.
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  • WellspringWellspring 1533 replies9 threads Senior Member
    Since I registered probably 14 years ago I don't remember the email address I used. Or, for that matter, my password. How many chances do I get to guess?
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  • jym626jym626 56231 replies2931 threads Senior Member
    @Wellspring - click on your name and it will take your to your homepage. And there you will find your email address! As for the password, can't help with that one, but it doesn't sound like you need it.
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  • happymomof1happymomof1 29904 replies178 threads Senior Member
    How long will people have to make the change-over? Not everyone is going to be logging in between now and 12/09.
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  • CCadmin_SorinCCadmin_Sorin 2516 replies219 threads Community Manager
    momzilla2D wrote: »
    What if you have 2 accounts on the same email address?
    I had an account a few years ago when searching for high schools for my kids. Set up a new account for the college search, to preserve privacy. (Old account would have revealed the high school.) How will it know which account I want to use?

    @momzilla2D, you cannot have two accounts on the same email address. It's technically impossible.
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  • jym626jym626 56231 replies2931 threads Senior Member
    edited December 2019
    Well, if they have 2 (probably set up before the latest conversion) it apparently IS possible! Maybe only one will be accessible when the new log-in procedure goes into effect.
    edited December 2019
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  • skieuropeskieurope 40101 replies7410 threads Super Moderator
    jym626 wrote: »
    Well, if they have 2 (probably set up before the latest conversion) it apparently IS possible! Maybe only one will be accessible when the new log-in procedure goes into effect.

    It's not possible. The user had (emphasis on had) 2 accounts, but each with a different email address. The 2nd account was banned.
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  • jym626jym626 56231 replies2931 threads Senior Member
    edited December 2019
    With all the IP workarounds there have been plenty of opportunities for multiple cc accounts. In past iterations there were better tools to catch multiple accounts. Maybe the opportunity to have multiple accounts (without getting caught) has changed.....
    edited December 2019
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  • happy1happy1 23225 replies2298 threads Senior Member
    edited December 2019
    I had a post deleted and I'm not sure why. Is it against the TOS to question why things are being done and what the priorities are? My basic questions were:
    - How is changing the longin going to help people "achieve your educational goals" as stated in post #1 above?
    - Why is this login change prioritized over changes long time poster have been asking for such as reinstating page numbers, moving "latest posts" to top of highlighted post list?

    Also curious if anyone was planning to announce this on a more looked-out page before Monday.
    edited December 2019
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  • skieuropeskieurope 40101 replies7410 threads Super Moderator
    Can we keep posts focused on the log-in? Questions related to the relaunch should be placed on the appropriate thread.
    https://talk.collegeconfidential.com/community-forum-issues/2150459-forum-relaunch-feedback-status-update.html#latest

    I've moved one over there already.
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  • Ohm888Ohm888 2549 replies65 threadsForum Champion UC Transfers Forum Champion
    Whoever said they can’t remember password and the response that it doesn’t sound like password will be needed, I’m sure it will be required; otherwise anyone could sign into your account if they know your email. I’m sure there will be a forgot pw link. (I suspect the email sign-in is related to bogus email sign-ups and such; not sure, just taking a wild guess. )
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  • CountingDownCountingDown 13531 replies110 threads Senior Member
    Can I change my email and password now, before the change? I seldom use the email address I signed up with in 2006 (!), and want my account to run off my current email.
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  • CCadmin_SorinCCadmin_Sorin 2516 replies219 threads Community Manager
    @CountingDown, please send me a private message with the new email address and I’ll make the change for you. You can then request a password reset.
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  • ucbalumnusucbalumnus 79717 replies712 threads Senior Member
    edited December 2019
    Tried to login on a computer (Firefox 70) after the auth token on the computer expired. Did not work with the email address and same password. The password reset gave an error. This post is from a mobile device with an unexpired auth token.
    edited December 2019
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  • 3scoutsmom3scoutsmom 5609 replies338 threads Senior Member
    So if I change email addresses I have to set up a new CC account?
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  • CCadmin_SorinCCadmin_Sorin 2516 replies219 threads Community Manager
    @ucbalumnus, I'm experiencing the same issue on mobile and have created a support ticket. I'll get back as soon as I have a resolution. Thanks!
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  • GreymeerGreymeer 854 replies14 threads Member
    Um. This is awkward.

    I have always used my email address to login.

    Never my user name.

    So this is nothing new to me.
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