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United Airlines has apologized to a Hawaii woman forced to hold her toddler for an entire flight after his seat was sold to a standby passenger......
Yamauchi said she thought about contacting a flight attendant, but remembered that problems with seating led to Dr. David Dao being bloodied and dragged out of a United flight from Chicago to Louisville.
United apologized to the mother and her son on Wednesday, telling the Daily News in a statement that workers “inaccurately scanned the boarding pass of Ms. Yamauchi’s son.”
“I told him, I bought both of these seats,” she told the station. “The flight attendant came by, shrugs and says, ‘flight’s full.’”...
But at the time, Yamauchi said, she had only bad options.
“I was told if we refund you anything right now, we’re going to have to cancel the rest of your flight arrangements to Hawaii,” she told KITV.
She told Hawaii News Now that she considered protesting, but was scared to make a scene. “I started remembering all those incidents with United on the news. The violence. Teeth being knocked out,” she said.