right arrow
Examples: Monday, today, last week, Mar 26, 3/26/04
We have identified a log in issue that is preventing some members from accessing the site. The support team is diligently working on resolving it. We hope to have an update soon. Read more here. Thanks for your understanding!

Please....Need help and advice re: missed fafsa doc deadline by a high price college consultant

wondering2233wondering2233 57 replies9 threads Junior Member
We hired an expensive college funding consultant to help with all the CSS and FAFSA filings, Scholarship and Merit Aid advice for my senior daughter. Usually, I would do it myself, but my father had just died on October 1 and I could not deal with all the deadlines.

The company was a nightmare from day one. I ended up working harder keeping them on top of things than if I did it myself. NOW - here comes the good part. They missed the deadline for additional documentation request for Northeastern University. They called me 5 days after the deadline and said "you may still be OK - but we missed it". How is this going to effect our aid package - She filed EA and the deadline was 12/1/2018.

I am furious these guys are so inept - and didn't do their job when I really needed them. We paid them $1,500! Is there anything I can do this to make it right?? I have already submitted everything requested myself - after a sleepless night and lots of document uploads, but what else can I do??
24 replies
· Reply · Share
«1

Replies to: Please....Need help and advice re: missed fafsa doc deadline by a high price college consultant

  • wondering2233wondering2233 57 replies9 threads Junior Member
    Thank you. She is ED1 - and the 12/1 deadline was from NE listed on the college board website.
    · Reply · Share
  • TomSrOfBostonTomSrOfBoston 14901 replies1007 threads Senior Member
    Northeastern's ED I decisions came out last night. Having followed Their decision threads her on CC for a few years it is not unusual for aid awards to come out later due to missing information.
    · Reply · Share
  • wondering2233wondering2233 57 replies9 threads Junior Member
    edited December 2018
    MY BAD! She's EA - not ED. I swear I cannot ever keep those 2 straight.
    edited December 2018
    · Reply · Share
  • thumper1thumper1 75496 replies3310 threads Senior Member
    Call the school. EA is not a binding decision acceptance that needs to be made ASAP. Your DD has until May 1 to make a matriculation decision. What exactly is missing?? Get whatever is missing sent to the school....now.

    She won’t get her financial aid award perhaps as quickly but she probably will get an award.

    Are you expecting to get substantial need based aid?
    · Reply · Share
  • wondering2233wondering2233 57 replies9 threads Junior Member
    edited December 2018
    no, were not expecting substantial need based aid - but anything helps with a school as pricey as NE. I sent all the missing data - they requested prior year tax returns, all w-2's, and business supplement info.( which was 5 pages)
    edited December 2018
    · Reply · Share
  • Groundwork2022Groundwork2022 2463 replies47 threads Senior Member
    Let us know if you get a refund from that company. I would be furious too!
    · Reply · Share
  • thumper1thumper1 75496 replies3310 threads Senior Member
    Did you contact NEU to see what the deal was with financial aid application submissions that didn’t meet the EA deadline?
    · Reply · Share
  • wondering2233wondering2233 57 replies9 threads Junior Member
    I wrote an e-mail - will follow up with tomorrow with phone call - will let you all know!
    · Reply · Share
  • GloriaVaughnGloriaVaughn 530 replies1 threads Member
    If you signed a contract with them, reread it. They may be in breach of contract. At the very least you should receive a partial refund.
    · Reply · Share
  • JBSeattleJBSeattle 1054 replies14 threads Senior Member
    You should tell us all the name of the firm to help avoid them scamming someone else.
    · Reply · Share
  • mom2collegekidsmom2collegekids 84193 replies1035 threadsForum Champion Financial Aid, Forum Champion Alabama Forum Champion
    Did you pay these people by CC? If so, challenge the charge.
    · Reply · Share
  • mom2collegekidsmom2collegekids 84193 replies1035 threadsForum Champion Financial Aid, Forum Champion Alabama Forum Champion
    edited December 2018
    The FAFSA deadline shouldn’t be a huge deal. This is a CSS profile school. They base most of their aid on that. The FAFSA is just used to see if you qualify for fed aid. You just qualify for loans thru fafsa
    edited December 2018
    · Reply · Share
  • 4gsmom4gsmom 788 replies26 threads Member
    I just want to say I'm really sorry this happened to you. I was in such a fog after the death of my mom - I totally get your need to "outsource" this and I'm so angry for you that this company blew this deadline. It was their one job!
    · Reply · Share
  • wondering2233wondering2233 57 replies9 threads Junior Member
    Im in contact with the CEO today of "company" I'll let you know the outcome of the refund. It has been excuse after excuse - they were short handed, fired one representative on November 13, had technical issues with their questionnaire ( forcing me to complete it 4 times), etc. etc. If they refuse a partial refund - I'll be happy to "out them"
    · Reply · Share
  • blossomblossom 9962 replies9 threads Senior Member
    How did you pay them?
    · Reply · Share
  • CourtneyThurstonCourtneyThurston 1376 replies14 threads Senior Member
    $1500?!?! yeesh. I should charge more
    · Reply · Share
  • lookingforwardlookingforward 34829 replies394 threads Senior Member
    Lol, Courtney, YOU should.
    · Reply · Share
  • thumper1thumper1 75496 replies3310 threads Senior Member
    Once more....

    Did you contact NEU and ask them the implications of submitting this information later? It’s very possible this won’t make a speck of difference except that your kiddo won’t get their financial aid award as quickly.

    Please...I know you want your money back and you spent $1500. BUT if you are concerned with what Northeastern will do, you need to call....Northeastern.

    So first thing Monday...if you haven’t already done so...call the school. Call their financial aid department. Ask them what the happens since you didn’t submit by the EA priority deadline.

    They will tell you!
    · Reply · Share
This discussion has been closed.

Recent Activity