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Please....Need help and advice re: missed fafsa doc deadline by a high price college consultant

wondering2233wondering2233 Registered User Posts: 12 New Member
We hired an expensive college funding consultant to help with all the CSS and FAFSA filings, Scholarship and Merit Aid advice for my senior daughter. Usually, I would do it myself, but my father had just died on October 1 and I could not deal with all the deadlines.

The company was a nightmare from day one. I ended up working harder keeping them on top of things than if I did it myself. NOW - here comes the good part. They missed the deadline for additional documentation request for Northeastern University. They called me 5 days after the deadline and said "you may still be OK - but we missed it". How is this going to effect our aid package - She filed EA and the deadline was 12/1/2018.

I am furious these guys are so inept - and didn't do their job when I really needed them. We paid them $1,500! Is there anything I can do this to make it right?? I have already submitted everything requested myself - after a sleepless night and lots of document uploads, but what else can I do??
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Replies to: Please....Need help and advice re: missed fafsa doc deadline by a high price college consultant

  • wondering2233wondering2233 Registered User Posts: 12 New Member
    Thank you. She is ED1 - and the 12/1 deadline was from NE listed on the college board website.
  • TomSrOfBostonTomSrOfBoston Registered User Posts: 14,257 Senior Member
    Northeastern's ED I decisions came out last night. Having followed Their decision threads her on CC for a few years it is not unusual for aid awards to come out later due to missing information.
  • wondering2233wondering2233 Registered User Posts: 12 New Member
    edited December 6
    MY BAD! She's EA - not ED. I swear I cannot ever keep those 2 straight.
  • thumper1thumper1 Registered User Posts: 72,248 Senior Member
    Call the school. EA is not a binding decision acceptance that needs to be made ASAP. Your DD has until May 1 to make a matriculation decision. What exactly is missing?? Get whatever is missing sent to the school....now.

    She won’t get her financial aid award perhaps as quickly but she probably will get an award.

    Are you expecting to get substantial need based aid?
  • wondering2233wondering2233 Registered User Posts: 12 New Member
    edited December 6
    no, were not expecting substantial need based aid - but anything helps with a school as pricey as NE. I sent all the missing data - they requested prior year tax returns, all w-2's, and business supplement info.( which was 5 pages)
  • Groundwork2022Groundwork2022 Registered User Posts: 800 Member
    Let us know if you get a refund from that company. I would be furious too!
  • thumper1thumper1 Registered User Posts: 72,248 Senior Member
    Did you contact NEU to see what the deal was with financial aid application submissions that didn’t meet the EA deadline?
  • wondering2233wondering2233 Registered User Posts: 12 New Member
    I wrote an e-mail - will follow up with tomorrow with phone call - will let you all know!
  • GloriaVaughnGloriaVaughn Registered User Posts: 424 Member
    If you signed a contract with them, reread it. They may be in breach of contract. At the very least you should receive a partial refund.
  • JBSeattleJBSeattle Registered User Posts: 408 Member
    You should tell us all the name of the firm to help avoid them scamming someone else.
  • mom2collegekidsmom2collegekids Forum Champion Financial Aid, Forum Champion Alabama Posts: 84,194 Forum Champion
    Did you pay these people by CC? If so, challenge the charge.
  • mom2collegekidsmom2collegekids Forum Champion Financial Aid, Forum Champion Alabama Posts: 84,194 Forum Champion
    edited December 7
    The FAFSA deadline shouldn’t be a huge deal. This is a CSS profile school. They base most of their aid on that. The FAFSA is just used to see if you qualify for fed aid. You just qualify for loans thru fafsa
  • 4gsmom4gsmom Registered User Posts: 605 Member
    I just want to say I'm really sorry this happened to you. I was in such a fog after the death of my mom - I totally get your need to "outsource" this and I'm so angry for you that this company blew this deadline. It was their one job!
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