HELP. My daughter is in grad school in Germany, she went because it is free. Ha! Anyway, it has been one thing after another after another, and this latest debacle is...a nightmare.
She began classes in late September. She had her enrollment document, needed to open a bank account (very complicated for US citizens due to FACTA laws.). In late October she finally had a bank account. Because the German Uni system takes ONLY EFTs, no credit cards, no cash, daughter went to her local bank and asked the clerk to transfer $300 from her account and over to the Uni to pay her Semester fees. The clerk did so, and gave my daughter a document showing this was done.
So daughter was in school full-time, with Student ID, Library ID, school email account, etc etc. Two weeks ago she registered on a website that allowed her access to another website, where she registered for finals NEXT week Finally, everything is fixed. Or so she thought.
Yesterday she called me in tears because she had been notified that she was kicked out of the system ("ex-matriculated"). because she did not pay her student fees. She went to the bank with her receipt and was told by the bank supervisor that a mistake had been made, the $300 taken OUT of her account was never sent over to the University! My daughter had no way of knowing this because everything was working fine online, and she had no notice or late fees from the Uni.
So she went to the Uni Registrar and Payment offices and spoke with the clerks there. The clerks are rigid, nothing can be done. Sorry. You are not matriculated for this semester, our computers show you did not pay your student fees on time. Sorry, we know it is not your fault. Sorry, you cannot speak with the Assistant Dean or anyone else. Sorry, no exceptions. My daughter then went to the International Students Office, where she is told, Sorry, this is not our department. You must go back to the Payment office. At the Registrar and Payment offices the Supervisor apologizes, nothing can be done.
Today she tried to see more people at the Uni. Sorry, we cannot help you. Sorry, these are the rules. We know you have a letter from the bank that says it is clerical error, but we cannot change the rules.
My daughter is devastated. All the effort--and money for living expenses, visa, everything! these past 5 months, gone. So she is going to leave Germany, it has been nothing but headaches, and apply elsewhere. She is already looking at other applications and panicking.
Problem: How does she account for this time on her applications to other universities? In Germany it still shows she is enrolled! She has online transcripts! But because she isn't "matriculated" she won't be allowed to request official transcripts. What does she say she has been doing for the past 5 months? What of the question, have you been enrolled elsewhere?
Please, any suggestions will be greatly appreciated.