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The Student Loan Appeal Process the Government DOESN'T Tell You About

menloparkmommenloparkmom 12691 replies551 threads Senior Member
"At a training conference for financial aid professionals in December, a program specialist at the Education Department said during a presentation that if the agency finds out that it or the servicers it hires “did something wrong,” it will “hold the borrower harmless as a result.”

Those who think they have been harmed by a servicer’s error should file a complaint explaining what happened through the Federal Student Aid office’s feedback system on the StudentAid.gov website, the specialist, Ian Foss, said during his presentation. That routes complaints to the agency’s Ombudsman Group, and the department will then investigate and try to confirm the borrower’s account.

That startled many in the room."

Parents and students- if you have tried to have student loans reduced/ forgiven- PLEASE try the path to resolution set out in this article.

https://www.nytimes.com/2020/02/17/business/federal-student-loan-appeals.html?action=click&module=News&pgtype=Homepage
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