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Ok, so I don't have tips to share (at least I can't think of any at the moment). But I am looking to troubleshoot the "tour gone wrong".
Your child is a dancer (or a "fill in the blank") and not an athlete. The student tour guide shows you the basketball court and the hockey rink, etc. You ask about the dance studio and they say it's not on the tour, I don't know where it is, or it's over in the XXX building. It is obvious you're not going to be shown the facilities you want to see. You've driven 3 hours or possibly spent an overnight to visit this school. The admissions office is literally spilling over with candidates waiting to be interviewed. Things are BUSY and the student is finished with the tour. You can't really ask for a do-over.
This is just one instance, but we've experienced different versions of the same bad tour at various schools over the years. I wonder if we can come up with a list of tips for a successful tour or how to get a bad tour back on track before all is lost?