ACT June test refund--I don't understand

1Lotus
Fri, 05 Jun 2020 22:36:08 +0000

Hi-My D’s ACT test site cancelled the June test so I rescheduled her for July and was charged $68 again. For those who received a refund, how long did it take? Was it automatic or did you have to fill out an additional form? I emailed ACT and they said I could fill out a form to request a refund, but I’m not sure if it is too soon. If I don’t have a refund showing on my credit card, does that mean I need to request it or is there some processing time? Last I checked ACT did not seem to be accepting calls. The email I received made me wonder if I had rescheduled wrong and should not have been charged a second time if I was just rescheduling versus cancelling. The wording is unclear to me on the email. I don’t want to request the refund if one is already on its way–suggestions?