ACT June test refund--I don't understand

coffeeat3
Sun, 07 Jun 2020 21:33:20 +0000

Here is what we received approx 1 week after sending in a request via their email address provided:

"Dear ACT Examinee:
ACT has recently received your request for a refund from the April and/or June 2020 Test date. However, in order to process the request more information is needed. The following form has been made available to supply the necessary information to help supply your request for a refund that will include: "

A link to the form was provided and once you fill it out just submit from the link. You will need your child’s ACT ID found either in the lower corner of the printed admissions ticket or on our account online to complete the form.

We were told the refund could take up to 5 business days to show up on our original form of payment.

I think it is a little faster (and less frustrating) to request the form and fill out verses trying to get through on the phone