Another reason to love Southwest Airlines

arabrab
Mon, 07 Feb 2011 19:04:16 +0000

It pains me to say it – because my father worked for one of the major airlines his entire career – but I also love Southwest. After years and years of dealing with way too many grumpy or surly employees at the major airlines, and the frustrations in working with airline rules and penalties that are draconian, Southwest is a breath of fresh air. The free bags are nice – really nice – but even more important to me is that the Southwest staff seem to be happy that I’m a customer, and committed to working hard to get their jobs done and done well. If they go where I need to go, they’re my goto airline.