Another reason to love Southwest Airlines

BunsenBurner
Tue, 08 Feb 2011 12:04:07 +0000

Southwest seems to have an unofficial motto, “No passenger left behind” A few years ago I was almost ready to spend a night either in NH or Midway when a systemwide computer problem shut down air traffic control in the Eastern part of the US. Southwest did not cancel a single flight, and as soon as the sytem was up and running, they send everyone on their way. A smart decision maker ordered to hold about a dozen of planes at the gates in Midway for 10-20 minutes, and the gate agents made sure that everione who arrived within -10 to 5 minutes of their connecting flight’s scheduled departure made their flight!