Cell Phone Network Disruptions

calmom
Fri, 17 Nov 2017 10:32:05 +0000

I had problems with AT&T (on the day of the big outage) and ended up spending an hour on chat support with them to get my service restored. I think there was a dual problem-- something interrupted service to multiple towers throughout the country, and then after service was restored, phones that had been cut off were not reconnecting. (They kept doing things on their end and asking me to reboot my phone and eventually bumped me up to a higher level tech who also did something and asked me to reboot – and then it worked). They are going to give me some sort of credit on my bill (I don’t know how much, I didn’t ask for any specific amount – it was only a few hours, so I didn’t really care if they gave the credit or not)