changing airline tickets

HImom
Fri, 15 Jan 2010 00:17:21 +0000

I only tried & succeeded with United. Bought ticket in February for kids to come home for Christmas break. Close relative got stage 4 cancer & they wanted to re-route their trip to stop & visit her en route to home. Called United & they said they had to impose $150 change fee but with proper medical documentation would provide refund. Refunds for both $150 change fees were issued less than a month after I faxed all documentation. A wrinkle: they wanted to re-credit the credit card the tickets were charged (but it was purchased by a 3rd party who would not pass the refund on), so I wanted a airline voucher for future travel. After some wrangling with United, I got it.

Good to know that with American at least one person was able to get a refund (tho the other wasn’t). I believe my niece has also gotten the change fee waived or refunded when she was very ill & had to have her trip rescheduled (presented a doctor’s note).