Comparing cell phone companies

intparent
Sun, 27 Mar 2011 17:29:40 +0000

Verizon does have the best network. At my parents’ cabin, everyone else (with other carriers) has to walk to the end of the road (or stand on the picnic table) to get reception. My phone works on the porch. It also works in the mountains when no one else’s does, and worked when my brother and I were traveling in Canada two hours north of Thunder Bay on Lake Superior.

When my sibling died several years ago when I had a 30 minute a month plan (for emergencies only), and I used it for hundreds of minutes over that amount, I got a bill for $1,400. :eek: I called Verizon right away, and they backdated moving me to another plan so the cost was only $60. We agreed I would stay on that plan for the time being because I was still making a lot of calls. Then they called me a couple months later and said that my usage was consistently lower again, and asked if I wanted to be moved to a cheaper plan. All this was done WITHOUT extending my contract for another 2 years. I call that great customer service.

It is more expensive – sometimes I wish we could get a family plan with fewer overall talk minutes, as we don’t use our 700 even with 3 lines (partly cuz we mostly talk to each other, and that doesn’t count :D). But we have been pretty happy with them overall.