Costco Computer on the Fritz

artloversplus
Sat, 09 Oct 2010 02:22:54 +0000

When my DD’s laptop’s hard disk crashed, we have to deal with gateway directly, office depot will have nothing to do with it after 2 weeks of purchase, unless of course you cough up additional “warrenty” money. To deal with the manufacturer is not easy, unless you are well versed in computers. You’d have to down load a program and run it on the bad computer before they will allow you to ship it back for repair and it took more than 2 weeks though mail(or fed ex), in addition, you have to pay the shipping cost. The repair shop is in TX.

Office Depot’s policy, Exchange only, no returns the second after you open the box seal. You are on your own after 2 weeks, no exchanges. But we pay $50 less for the same computer from Costco.