Costco Computer on the Fritz

abasket
Wed, 06 Oct 2010 22:22:22 +0000

Well, here we are a week later - 2 days after Sony said we’d have the part…and no part. Another 1 1/2 hours on the phone today to find out that in some “system overhaul” Sony has lost all content regarding any parts ordered/sent out before October 1st. But no one was ever going to contact us? I AM SO FUMING!!!

Now after talking to three levels of Costco Concierge, I talked to someone who is going to Costo Corporate and will get back to me this Friday hopefully - will try to have the hard drive actually shipped ASAP. I asked him to read me the address they have for shipping - oops! he says they don’t even have an address! WHAT?! After the several people we talked to last week and gave the correct address to??! I requested that he do everything possible to have the part expedited to my S.

To date - the last 10 days - we have spent over 4 hours on the phone trying to resolve this and today are really not one stinkin step closer to knowing when it will get solved. :(

I asked the last manager to send me - email or otherwise - the complete narrative of our case that they have in their computer (so I have the exact same notes and to use in case I decide to go into Costco and truly complain) - no can do! They have no means by which to share the notes - cannot email, cannot print off, cannot copy and paste - nothing.

Did I say how utterly mad I am about this whole thing??? SONY has been TERRIBLE. Costco, they really just seem like the go-between person. :(