Costco Computer on the Fritz

abasket
Mon, 18 Oct 2010 09:36:53 +0000

Happy Update!

Went into Costco Friday morning with the bum computer - we basically handed it over, they did a return then purchase of the new one - which they had reserved for us, clearly marked with our name. Even S commented on how kind and friendly each Costco staff person was to us that morning. In fact, even though it was a return and we couldn’t technically purchase it on our AE card to get the 3rd year of warranty, the Costco head cashier worked her magic and so that she gave us cash for the return then let us put it on our AE. Surprise? When they rang it up, turns out there is a $150 rebate on that model so we actually got money back! Since the computer was a gift, will be mailing our generous friends who gifted it to S a nice check. :)

Part two of the story - S is on fall break - over the weekend we got a call from Costco concierge that a new hard drive was FINALLY sent and it should be at his school when he returns Tuesday this week. That will be over 3 weeks from when we first contacted them. We will just mail it back with a note saying no longer needed.

Crazy stuff. Fingers and toes crossed that this one will last.