Costco Computer on the Fritz

abasket
Sat, 09 Oct 2010 11:13:47 +0000

I am cautiously doing a happy dance!

When to our local Costco this morning and talked with the general manager. He shook his head (I had prepared a document that listed all our contact info along with my own dates log of each interaction, date, etc. of each phone call) and our results (or lack of!)

Our local store had 3 of the same model computers left in their store - one is reserved with our name on it - when S comes home for fall break Thursday night, we should be able to take in the bad computer and exchange it for a new one. Hallelujah.

The manager was very nice, very accomodating, not questioning beyond what he saw on the paper. I left with instructions in writing from him w/signature in case he is not there for our computer to be exchanged. He said that the Concierge service is pretty successful - working with the distributors - like Sony - not always so much. And sounds like in our situation, it leaves Costco with little they can do to resolve the situation.

I’ll truly start my happy dance when we walk out of the store, new computer in hand, and S starts it up and it works. :)