Credit Card Applications Denied

3togo
Sat, 09 Jan 2010 10:56:35 +0000

^ I agree with this.

My escalation policy pretty much is this … 1) Call customer service … 2) Call customer service and ask for the manager … 3) write/call to the CEO. Most big companies have a group who handle the calls/letters to the CEO … taking this route avoids the various middle management levels that might try make a problem go away by avoiding it. I want to be clear … I have not always been happy with the results when I deal with the CEO’s office but I have always gotten prompt replies and prompt decisions.