D2 spilled water in her laptop.

HImom
Sun, 16 Jan 2011 16:35:57 +0000

We buy our laptops with our Costco AmEx (Sony from Costco & HP from Office Depot). We have gotten a full refund on both kids’ laptops as several repairs did not fix their problems & the folks AmEx sent both laptops to deemed them cheaper to refund than repair. We did not pay anything extra for this, just charged it on AmEx and got no hassles–even got a credit for the repair estimate. AmEx also paid postage to get the computers evaluated & all repair attempts. They were pretty quick–I think within a week or two for each attempt and a few days when it was obvious that computers were beyond repair.

The kids bought netbooks as replacements & saved the price difference to pay for a desktop with some $ leftover. They’ve been happy with the netbook/desktop system, as netbook is MUCH more portable for getting around campus & travel. S will see what he needs as he starts his job.

Neither of their laptops lasted beyond the manufacturer’s warranty & the extra year AmEx provided.