Damage to cello during flight for auditions

Mezzo_sMama
Wed, 18 Feb 2015 21:50:29 +0000

I wouldn’t have flown without having the cello in the cabin, but that is water over the dam now. First rule of thumb with any kind of damage caused to any “baggage”, DO NOT leave the airport until you have spoken to someone in the baggage claim department of the airline and filed the proper paperwork for your claim. Take your own pictures.
At this point in time, I would begin calling and find out whom, on your end, is the highest ranking person who deals with baggage claim issues and try to work with him/her. From personal experience, I know that this is possible and with persistence you should be able to get satisfaction with this.