Delta directly or orbitz/travelocity/expedia?

thumper1
Sat, 15 May 2010 13:21:12 +0000

For $3000 difference in prices, I MIGHT be tempted. But here is a true story. I had a confirmed flight booked through Travelocity on United Airlines. About two weeks before my departure, they changed my itinerary having me leave at 6 a.m. (original departure was in the afternoon…and for a REASON…I had things to DO in the morning). I tried calling the airline and they told me I had to deal with Travelocity. Did you ever try to do that?? Somehow I managed to contact them…and they were able to change my departure back to the afternoon…BUT my connecting flight in Denver was scheduled to leave three hours BEFORE my plane was even landing in Denver. Again…I tried contacted Travelocity and they told me there was NOTHING THEY COULD DO…it didn’t matter at all to them that they had booked me on a flight that was arriving HOURS after my connection left. So I called United Airlines myself. At first, the told me there was nothing they could do as the flight was booked through a third party vendor. I whined and whined and asked to talk to a supervisor. In the meantime, I HAD the United flights ON my computer screen…oddly, my original itinerary was showing availability…so why did Travelocity even CHANGE my ticket?? The supervisor came on and I PLEADED my case. Luckily she took pity on my and rebooked me back on my original itinerary…and sent me an email confirmation.

I vowed I would NEVER use Travelocity again and I haven’t. My son occasionally uses Expedia, but only when he has no firm commitments on either end of the trip. They just change itineraries TOO often…and it’s a pain.

I don’t mind 30 minutes here and there which often happens with the airlines…but the late afternoon to early morning switch put me over the edge with Travelocity. Their customer service stinks…in my opinion.