Part of your Gateway experience relates to our experience at an info session and tour we took last March.
We were in the auditorium for the info session and the folks running the show were trying to find the lights, the power for the projector, etc. You expect to walk into a session and the screen is already on with either a still slide or some sort of video playing in a loop. Not polished at all.
It was as if our session was the first one they ever did. The presenter also chose to speak without the microphone so her voice dropped off into the back of the room. We sat in the middle and i struggled a little to hear her at times.
The campus was beautiful, the school obviously has the reputation but I felt the Admissions/PR group needed to work on improving their skills.