He'll Be Home for Christmas...

BunsenBurner
Sun, 21 Dec 2008 19:40:58 +0000

I was gone for a few hours to get D from the airport! Her JetBlue flight was diverted to Salt Lake City around midnight last night. The pilots announced that the airline got hotel vouchers for the passengers, but when they got off the plane, the gate agents said “sorry, it is not our problem that the weather was so bad.” So I called a hotel and got whatever room was available. The flight continued its journey this morning without any problems, but it took us 2 hours to get the luggage! JetBlue cancelled all of their New England -bound flights out of Seatac, and it looks like that Seatac might shut down for the rest of the day. When we got out of the parking garage, it snowed really hard, and the temperature was dropping. Airlines kept cancelling flights out of Seatac while we were waiting for the luggage.

The thing that made me totally mad last night was that JetBlue did not have any information on their website about the status of the flight! The website kept saying “delayed” while the FlightView was showing that the flight was in the air. When I saw it making a 90-degree turn on the screen, I called the airline. I was uber-polite with the agent who was totally clueless and insisted that the plane had never left the gate at BOS. When I mentioned to her that I’m tracking the flight, she spent the next 10 minutes trying to confirm that it was in fact going to land in Salt Lake City!

Here are two websites that could be helpful when dealing with clueless airlines:

[FlightView - Mobile Flight Tracker](http://mobile.flightview.com/)

[Track Flight Status](FlightStats - Global Flight Status & Tracker, Airport Weather and Delays)

KING5 news just said **Alaska and Horizon cancelled all of their flights in and out of Seatac **for the rest of the day!!!