HELP - College Board stonewalling me on sending scores

SoCal92780
Thu, 31 Aug 2023 14:44:53 +0000

I’m pulling my hair out because my son, who took the SAT way back in March and June and whose scores came out months ago and are on his College Board account, has requested multiple times to have the scores sent to schools and they haven’t sent any of them. FIrst we ordered the “free tests” back in June but they never sent them. They just say “N/A” under date sent and the status is “pending”. Then out of desperation (because he has a hard deadline at one school in 2 weeks), I re-ordered them RUSH shipping and paid $47 and they still just say “N/A”. I’ve called them no less than 12 times and pleaded with them to send these scores. The customer service people are idiots. They just say “I can’t see anything that isn’t on the website”. ■■■?? Why have a customer service then? They keep telling me they are “escalating” it and that someone will get back to me but for 3 weeks now after multiple calls and emails NO ONE has gotten back to me. My son studied his ass off, we spent the money taking the tests and the money ordering the tests and now they just refuse to send them.

I have called the schools just to check and no, they haven’t received them.

Does anyone have experience with this? Does anyone know someone at the College Board outside of customer service who might actually be able to help me??

This is heart breaking