How Do You Prove You Never Received an Email

HImom
Sat, 02 Feb 2013 15:13:43 +0000

I would also dispute the charges and call to talk with their retention department, explaining why you are cancelling your account with this company, bringing up the TWO huge, and unreasonable finance charges. The retention department DOES have the power to waive fees and make allowances to try to keep customers. I would also report to consumer protection and better business bureau if you don’t get complete satisfaction.

On the very few occasions I have had finance or late charges, I have ALWAYS gotten companies to waive them as a good-will measure. I would immediately cease doing business with a company that pulls the stuff you’re describing. They should be able to prove that they sent you the electronic bill. To date, I have never paid a late fee or finance charge for any credit card in the >30 years I’ve held them!

I have every company send me paper bills. I pay by phone AFTER I receive the paper bill and always resist their attempts to persuade me to stick with electronic billing. We do have a few automatic and credit card bills, but so far have not had the problems you describe.