I bought a Kindle Paperwhite and need help!

CCC4
Thu, 13 Jun 2024 20:20:53 +0000

A few ideas:

Confirm Kindle is connected to wi-fi.

Toggle between Cloud and On Device on the top left of the homepage.

On your Amazon account, confirm the book is there in your Content Library. You can try to force download again from there.

Resort to “Download and Transfer via USB” with wired connection between computer and Paperwhite.

edit for 1 more:

Download the Kindle app on your phone and see if the book loads there. If yes, then it’s most likely a Paperwhite settings issue.