IDOC won't let me log in

EchoTheCat
Wed, 17 Jan 2018 02:56:42 +0000

I’m applying for financial aid for one of my colleges and it says to submit a non-filer statement because I didn’t file a tax return. It specifically says that this form should be found through the IDOC. I already submitted my FAFSA and CSS. However, when I tried to log in to the IDOC it gave me this error message: Error: The SSN or SIN and the Date of Birth you provided do not match anyone in our database for the IDOC Cycle selected. Please try again. I also tried using my CBFinAid ID and that didn’t work either. Why didn’t the College Board notify me that at least one of my colleges participates in the IDOC Service?