IDOC won't let me log in

EchoTheCat
Wed, 17 Jan 2018 03:21:00 +0000

This was from the college’s website under tax non-filer statements: Tax non-filer Statements are available through the IDOC Dashboard and must be included with your IDOC submission. Noncustodial parents may contact our office via phone or email if they need a Tax Non-filing statement.

To log in to IDOC, you need 2 of 3 things, CBFinAid ID, SSN, and date of birth.
I emailed College Board regarding the issue but didn’t hear back. I’m planning to call tomorrow, but thought I’d check here to see if anyone had a solution.