problems with USC health insurance

zamela
Tue, 19 Jul 2011 02:27:42 +0000

I have been going to physical therapy for about 2 months for some knee problems, which should have been covered by the USC Aetna student health insurance. I even called them at the beginning of the summer to double check. I received a call from Aetna today saying they’re not going to cover it because it was a personal injury. They believe that USC should pay for it because I hurt my knee in an exercise science class. I don’t understand what I am paying $1000 for if they refuse to cover these physical therapy sessions.

Has anyone else had problems with the Aetna? Any advice? I’ve contacted several departments at USC and Aetna, but no one is really directing me in the right way.

I’ve been reading reviews about Aetna and a lot of people don’t seem to be happy with their services :/