Rental car damage and insurance issues

cptofthehouse
Wed, 26 May 2010 19:55:37 +0000

I had the same problem with Enterprise once. A month after the rental, I received notice that there was a dent and some deep scratches on the car. I never noticed them, and nothing was said when the guy did a quick physical exam of the car upon return as he did when I rented it. I thought he checked off things, but I really did not remember much of anything. I had not purchased their insurance so they were really after me.

I finally sent a request for all of the paper work including the inspection made the day I returned the car that I said I initialed or signed (which I did not). They could not come up with it. Apparently the inspection was done again, weeks after my returning the car. It all got resolved, but, oh, what a pain.

While I was arguing with them, I had another rental scheduled with them. I was on a “bad list” and they would not give me the car.

For young and inexperienced drivers, definitely get the insurance for them.