unresponsive admission counselor - is this the norm?

twoinanddone
Fri, 08 Apr 2016 00:15:08 +0000

If this is the way they treat you before they have your money, imagine the response you will get once you are paid and locked in.

I like my daughter’s school, but I find administration very hard to deal with. Nice, but there are a lot of problems. It seems that every person does exactly one thing, and usually that person is usually “out” when I call. My daughter had two files, two student numbers, two places where documents could end up, or NOT end up, but no one was really responsible for the two files or how to combine them because we’d pass the ‘admissions’ stage (she was already attending) and yet files were an admissions responsibility. Hmm, what should they do? There is a person for this grant, a person for that scholarship, a person for billing, a person for housing. It’s not that big a school! What really drives me crazy is the billing. They bill tuition. Then back it off. They bill it in several pieces, different amount. Then back that off. I have to go through and match them all up. It has been this way for all 4 semesters so far. I can’t figure out why they do this. There has never been a charge or credit that wasn’t posted and then removed, then reposted.

Would we have made a different decision if I knew how much trouble it would be? No, but I would have called faster, not waited to see if the errors would correct themselves. We did try to have my daughter deal with it, but she got no where by going to the office. I called, it gets fixed.

I know it doesn’t have to be this hard. I think I’ve had just one issue/question about my other daughter’s admission or FA, and the first person I asked could help