UPS lost my daughter's passport

fendrock
Sat, 26 Nov 2011 09:58:30 +0000

We sent my daughter’s passport overnight for delivery on Wednesday. (She needs to get a visa from the British consulate for her upcoming trip to London.)

Apparently the truck from Boston to NYC was late and the package didn’t get out on Wednesday. It was rescheduled for Friday delivery.

Friday the package made it to NYC but then the trail grows cold.

UPS put a trace on it this morning (they will not do this until the status has not been updated for 24 hours). Nothing further will be done until Monday. The package will not be declared officially lost until 8 business days later (December 7th).

If the passport is lost, she will also need to have her biometrics redone for the visa.

Daughter will not return to the Boston area until December 22 (at least, that is the current plan).

I am not too concerned about replacing the passport (I know we can do it here in Boston in 24 hours if needed), but I am not sure she will be able to get the visa done in time (also not the end of the world, as she needs it for her planned internship but could still spend her semester in London without it).

Anyone have any success in UPS finding a lost package? Any war stories appreciated…