Verizon Wireless - should I file a complaint?

CBBBlinker
Tue, 01 Sep 2009 08:13:39 +0000

You’ll have to go to a VZ store. They can get it done and activated the same day.

From our recent experience in switching to Verizon and keeping our existing phone numbers, the LAST place you should go is to a VZ store. H did everything online, and it worked like a charm. PLUS, in researching all the options, carriers, etc., he realized that if he ordered online, he’d save the activation fee ($35 each, I believe) on all 5 of our family plan phones. (Back in June when we switched, VZ had a banner ad on AOL every weekend offering this.) The store wouldn’t match the online offers of free phones, free activation, etc. In spite of what we expected in terms of downtime without phones, I don’t recall that we were actually without service. The new phones arrived with our old phone #'s, we activated them easily, and voila, we were up and running. All the phones were sent to the same address, though.