Verizon Wireless - should I file a complaint?

Debruns
Sun, 30 Aug 2009 17:51:33 +0000

AT & T told my sister when her daughter went out of state a few years ago, she needed a seperate line (not on family plan) because she would be charged being “out of their field”. My sister found out later that wasn’t the case but spend $$$ with a seperate service when she could have been 9.99 on her plan.
She complained but got silence or “I’m sorry” from everyone…probably a way to get more commision but pretty swarmy…and he said he checked the maps, etc.