Verizon Wireless - should I file a complaint?

LakeWashington
Tue, 01 Sep 2009 10:05:57 +0000

Here’s another vote for employing the “squeaky wheel routine” when you’ve essentially been cheated or mislead by your wireless provider or an authorized re-seller. I tend to believe that most of the problems are with the re-sellers. Whomever. When there’s a problem I go straight to the top, using any online business directory to find out who is the VP for Customer Service or even the CEO. When I found an ongoing extra monthly charge on my bill (my fault, hadn’t noticed it for several months) for a feature I had not ordered or authorized, and when my first phone call to the company led to a dead end, I wrote to the CEO. I got a phone call within one week, an apology and a total refund.