Verizon Wireless - should I file a complaint?

Hugcheck
Tue, 01 Sep 2009 08:38:07 +0000

I have had good luck with customer service over Verizon on the telephone. Have even ordered phones online with the customer support person on the phone with me walking me through the process, and was given the direct phone number to call the same person to help set the phones up once they arrived. I have also changed service plans over the phone (as opposed to online or at a store).

Do check your bill carefully every single month. There seems to be some sort of new business philosophy of “throw it on the bill and see if they’ll pay it” out there these days. Every three or four months there’s something fishy to call about, but they do always take it off. Frustrating but there it is.

I have also had the experience of taking in a defective phone (purchased online) to one of the stores for replacement, only to be given a defective replacement three times in a row. Eventually they simply gave me a new model, since clearly the old model was defective (it was a Verizon branded phone and I was finally given a last year’s model Razor - fine with me).

It’s important to be a very squeaky wheel these days - smarmy business practices are not acceptable.

Finally, I have found that they will take advantage of teen agers and college kids - getting a strong, clear headed, persistent adult involved helps to cut through the BS.