Verizon Wireless - should I file a complaint?

dudedad
Sun, 30 Aug 2009 18:56:00 +0000

I had an unexpectedly good experience with Verizon a few years ago. After about four years of standard phone service my wife and I both purchased smart phones with their associated high monthly fees. After about two months of trying to integrate the smarts and paying the higher monthly fees we took our issue to the Verizon store we purchased these from, and the manager there let us change both our phones and terms of the contract!! Oh yeah we actually got refunded some $!

I’m also hoping Verizon carries I-phones one of these days but chances of that happening seem slimmer than for the DC Metro system phone service operating smoothly…