Verizon Wireless - should I file a complaint?

Lafalum84
Sun, 30 Aug 2009 16:26:37 +0000

NYMom, I suspect that the salesman’s adding services that you did not authorize was not only unethical but also criminal. PLEASE complain to Verizon. That salesman should be fired.

We have an AT&T family plan, coverage is ok but I think Verizon coverage around here is better. D has the newest phone of the 3 of us, and her 2 years is up on 9/1. I was going to switch to Verizon but I don’t think I can get a comparable plan for the same price (3 phones, 850 shared minutes with rollover, unlimited nights/weekends/member to member, unlimited texting, nationwide long distance - base price (without taxes) of $109/month). Even AT&T doesn’t offer this plan any more, although they continue to renew it for me - it was originally a special deal years ago with Cingular because we belonged to AAA. Plus my kids don’t want to replace their SIM cards because they have so many contacts on them, and they’d have to get new SIM cards if we switch to verizon.

I tried to order new phones online and nearly went nuts. The prices online are cheaper than in the AT&T store, but they insist that I sign up for a “new” service to qualify. They say I can cancel the new service at any time. But the only “new” service that costs enough to qualify conflicts with my old service (unlimited family texting for $30/month), so I’d have to remove that and then put it back. When I was in the store last week they told me my old service qualifies for the minimum for the new phones, but the online site won’t allow it. ARGH.

I guess I’ll go into the store and get the phones. But WHY do they have to make it all so complicated?