Well, United, unbelievably, you have now paid us a total of $1000 in 6 e-certificates for making our 4 legs of flying with you recently unpleasant. I get that it’s cheaper to just pay off the squeaky wheels than to actually improve flight experiences for folks, but could you please at least TRY to improve flight experiences for all of us? It would really mean a whole lot to those of us who have no choice for getting from one place to another but to fly.
I heard something recently that makes sense, you really DON’T want those of us who aren’t in 100% perfect health with a generous business account to be flying so you do NOTHING to help make it more pleasant. A friend who escorts aging veterans on honor flights has confirmed this, that it is excruciating to try to get them the service they deserve on their flights as well.
Guess what? There are a LOT more of us who aren’t 100% healthy flying than your target group, so you may wish to rethink your strategy and approach. 