@compmom Except we are only hearing one side of the story. In the OP, she wrote
That makes it sound like maybe he did investigate and was unable to get a waiver.
The OP goes on to state
It may be that the communication between the 2 parties is poor bc expectations and results are mismatched.
A quick Google turned up this result: “All University of South Alabama students, whether they start as freshmen or transfer students, must fulfill general education/core curriculum requirements, as mandated by the State Legislature.” If that applies across the AL system and speech is one of those courses, the answer may have been misunderstood as lack of attention vs actual answer.