Oh, BTW, there is no way to cancel an ACT test date! There’s a tremendous shortage of seats, and since my kid got a good score, and doesn’t need to take it again, I thought I’d just cancel his seat, so that another kid who needs to, can take it. Certainly, many seniors haven’t been able to get even one shot at it yet, and some who did, still need to try again. But they don’t offer the option of cancelling, even without any refund, even at this time when testing centers are full, with no seats available.
So, you prepare for a test based upon promised criteria. You sign up for it (after literally weeks of trying for hours and hours, day after day, to get into their crashed website) weeks in advance of the test. And then, days AFTER you’ve taken the test, they announce a delay in test results, at this late point in the game. Incredible how anyone could consider this acceptable under any circumstances.
In a word, @parentologist: Covid.
Nearly everything is upside down and we have to roll with many issues one day at a time. It’s that, or totally freak out.
Of course we’re aware of the hassles, CC is full of it. But often, it’s about doing what you can, not stopping over things not being better. That was a life lesson we wanted to impart to our kids.
Best of luck to your child.
Covid was having to close test sites, due to the virus. Covid was not the excuse for implementing a new, non-functional website on the day that they had pushed 6 months’ demand for registration into a gate-drop-at-Disney type of mad dash for registration. Covid was not the excuse for literally weeks of a non-functional website, and months of phones that were never answered, and absolutely no response to anyone’s registration problems. Covid is not the excuse for implementing a new scoring procedure that delays the release of test results, after this year’s seniors had waited six months to be able to take the test. It’s one thing to have to deal with the virus, and all that our kids have lost because of it. It’s quite another to be held hostage by an incompetent testing corporation, when our kids have worked so hard to prepare for the test, and are depending upon the testing company to do its job.
Certainly we all know not every office is perfectly staffed at this time. And that not all kids will even be required to submit scores, in wide recognition by colleges of various problems. The colleges will continue to do the best they can with the info they do receive.
Admission has never been a perfect world. Right now, any kid, IMO, should be focused on honing their apps /supps in the right ways, not assuming, not just wanting, but learning what does matter. Having the right awareness and strategy. Not sidetracked.
So be it.
S21 took test 9/13. Received score 9/28. The ACT website said the scores would start to be released the week of 9/28. Typically it would’ve been last week based on historical info but times have changed. I was put-off by having to travel an hour to the test site but after seeing what some posters on CC have had to do I can’t complain. I saw plenty of out-of-state license plates at our test center. Some from states that probably were at least 4 hours away.
Still, 2 week turnaround isn’t too bad and yes, I have had bad customer service experience with ACT which I posted here. Eventually it was rectified. Good luck.