Yeah and the shame of ACT holding all of the cards is that they probably do not grant the number of appeals to equal the number of times even just statistics would say they were wrong, not to mention everything else. But unfortunately if that test is a difference maker in her applications then its easier to retake it (how long do they give her to do it, I would request they wait til February when all of her apps are done and first semester exams are over that is the least they can offer. Sorry this happened to her.