<p>The lack of functionality of web sites really is a scandal. There are complex requirements to have these sites work, but it really is something that can be done with existing technology and shouldn’t be all that difficult. That contractors accepted payment without delivering a final, functional product is untenable – I don’t know how government contracting works, but there really ought to be a hold back on funds until a satisfactory product is in place, as well as a way for the states and federal government to recover money from the contractors in this setting. </p>
<p>I understand the array of technical problems that make this a more difficult task than setting up a shopping cart to sell widgets – but the solution to that is compartmentalization of functions as well as developing for scalability. Things like making the log in and account set up function independently, and then rolling out different functions one-by-one as they are tested and ready. I do think the Covered California site followed that approach more – there are still a set of things that the site can’t do (like process payments) that are very frustrating, but those pieces didn’t prevent the basic functions (like income verification and plan selection) from becoming operational.</p>