<p>I like Flossy’s article too ( the one at <a href=“The Faces of Obamacare | News | North Coast Journal”>The Faces of Obamacare | News | North Coast Journal; )- but I do have to point out the limits of anecdotal information when it comes to the stories of various problems people face. </p>
<p>The article includes the story of a young woman who drove 6 hours to see a shoulder specialist in San Jose and then was turned away. I’m sure the story is true and I’m sorry that the woman did not think to check with the orthopedic specialist about her new insurance policy, or did not understand possible limits of her Anthem policy. The article says she can’t find an orthopedic specialist – I believe that is a reflection of her real experience.</p>
<p>But I know an orthopedic center in San Francisco that will take her coverage. I know because I had an uninsured friend in San Francisco who was signing up for Anthem and specifically wanted treatment at that center, and I advised my friend to call the center first to verify that they would take his insurance before he signed up – and he was told unequivocally that the center would be accepting all Covered California policies. I went to the center’s web site and found that they stated that they accepted all insurances, including the Covered Cal plans. And I also verified that they were listed on the provider list.</p>
<p>Is that the best doctor or center available? I don’t know – but it is good enough for my friend
– and it certainly would be a possibility for someone who appears to be in the position of calling around with no guidance. </p>
<p>I tend to be a problem-solver: that is, if a person comes to me to vent or gripe about something in their life, I am likely to start suggesting solutions. I’ve never really mastered the art of simply providing a sympathetic ear and a shoulder to cry on. That’s a mixed blessing, obviously – but probably is what led me to a career as a lawyer. I like to help people fix their problems…</p>
<p>Not being able to find a doctor is a solvable problem - especially for a woman who is willing to drive 6 hours to see a provider. I understand that it is frustrating for her – but the bottom line is that it’s a matter of calling around until a doctor is found and then making an appointment. By solvable, I mean that an ordinary person can take steps to find a solution.</p>
<p>Not being able to buy insurance at all because of a pre-existing condition or not being able to pay premiums was a problem that was not solvable in that sense. Before 2014, the insurance companies had a right to turn away the man who was deaf – and there was nothing to do about it. Before 2014, the man probably would not have qualified for Medi-Cal. Those are the types of problems that can only be solved by legislation – and so that’s what happened.</p>
<p>I don’t doubt that it is frustrating when a person can’t find a doctor, or has to wait for an appointment, or learns that their old doctor won’t take their new insurance. I may be in that situation myself – unfortunately my own doctor seems to have a totally clueless billing person, so it will probably take a while to sort that out. But there is a difference between short-term frustration and an absolute roadblock.</p>
<p>The woman with the bad shoulder had no insurance for 5 years - so no treatment, no possibility of treatment. Now she has insurance, but still some frustrations in finding a doctor. That is a problem that can and will be solved. It might take weeks or even months to get it all straightened out, but it will be solved. Without ACA she’d be back in no-solution territory, with a bad shoulder and no prospects for insurance, other than finding a job with employer-provided coverage, or marrying someone with employer-provided coverage. </p>