<p>It’s a day of victory in our house! Back in December, D applied through the federal exchange and was directed to Indiana Medicaid. Except that Indiana is one of the resister states which didn’t expand Medicaid (the governor apparently has heard from his displeased constituents, and is now trying to figure out if there’s a way he can expand without his constituents knowing it has anything to do with ACA lol). As it turns out, D wasn’t eligible, but Indiana wouldn’t tell us that until late February, which of course was far too late to get January coverage. </p>
<p>So she reapplied through the marketplace and was given the opportunity to purchase a plan, with subsidy, which she immediately did. That coverage was effective March 1. Problem was, she incurred some medical bills in January based on the belief that since she had done everything she was supposed to do, she was covered on January 1. </p>
<p>At the same time she enrolled, she appealed the original marketplace decision sending her to Medicaid – very easy, done over the phone in 2 minutes. The marketplace eventually agreed, and sent instructions to Anthem to backdate her coverage. TODAY we finally heard from Anthem – she is officially covered as of January 1! So she can now re-submit those bills. And of course, going forward she has good coverage which she can afford (although I’m pretty sure she’s not allowed to go to Picasso Hospital
).</p>
<p>There probably aren’t a lot of people on this particular thread who went through the federal exchange, but for what it’s worth: It’s a bureaucracy, and a brand new one, so it’s far from perfect. I hope next year, they will be able to do a better job knowing if an applicant will be eligible in a particular state (D was directed to Medicaid based on her income, but she didn’t meet Indiana’s other requirements). I also hope that the appeals process works a little more quickly. And of course, it would be nice if Anthem devoted more resources to this. OTOH, I have to say that almost without exception, the healthcare.gov reps were knowledgable and helpful. The only time I ran into problems reaching them was during the late March crush. Other than that, I got through immediately every time. It probably helps that they’re open 24/7; most of my calls were late at night. But they were quick to understand our problem, and to know what had to be done. I also appreciate more than I can say that under ACA, that Anthem didn’t have discretion about backdating the coverage. </p>
<p>It’s been a 4 month saga, and I wish this could have been done more quickly. But I was assured that it would finally be done, and it has been. It’s a strange feeling to me to have an advocate in our relationship with Anthem. One more thing for which we are very thankful. </p>