<p>I was using my nook during the time frame of the lawsuit, but subsequently switched to a kindle. Therefore, I requested a check (which I have not received). I tried to look up my qualifying e-book purchases at bn.com, and it didn’t work. I am being told by a customer service rep that my settlement claim number – that I received in 3 separate e-mails from Barnes & Noble – is not valid. When I am done jumping through hoops, I probably won’t get enough to fully fund another e-book.</p>